Enterprise telephony

Unless you already have an Enterprise Class PBX system you probably won't expect it to have any functions beyond making regular calls. Most contemporary PBXes have decent functions. They exchange calls, conferences, pass them through your secretary. They may keep your voicemail, they may be able to record calls and do simple IVRs, sometimes you can even extend them with VoIP, so what's Enterprise PBX is for you may ask.

The whole point of using Enterprise PBX offered from Proinet is that it's an expandable system that you can run software on. And that opens a whole space of potential uses. Like for example:

• cost optimization, call routing optimizations - that's obvious - sophisticated server is able to take appropriate decisions about call routing. Simple boxed PBXes are unable to make such optimisation and often they do not offer much freedom to use multiple outgoing trunks.
• B2B, E2B - traditional relaying calls through plain old telephone system will be gradually replaced with IP infrastructure. Consider that right now you and your customers, partners or suppliers are probably connected to the Internet. So why not just use it? That's already started. Many businesses have SIP trunks that you can connect through. But your old PBX have not enough logic to take such calls,
• advanced call queuing that is able to process calls inteligently using different queuing disciplines,
• connecting your PBX to your CRM or ERP  so it will be able to relay the calls to apropriate person by checking the caller status in the database, then before it forwards the call it warns your staff with the customers low credit condition. Just look at your business environment and you will immediately discover numerous use scenarios,
• advanced IVR (Interactive Voice Response) - your PBX can talk with your customers, using speech synthesis software it can give them information like account balance, weather forecast, delivery tracking information, ticket reservation, etc.
• automated calling - Proinet may integrate marketing functions into your PBX to support phone campaigns, by using it your marketing staff won't ever need to remember who and when was called, and what numbers are still left to call yet,
• event driven calling - in Proinet we test software use scenarios where calls are made automatically driven by the messages coming from Enterprise System Bus. This is ultimate integrator's dream - right now we can deliver your software that calls you in case of important event occurs in your business system.

 Call us for more information or left us an email - our consultant will call you!